The card security code, also known as CVV, is a three or four-digit number. It is located on the back of Visa, Mastercard, and Diners cards, and on the front of American Express cards.
We accept various payment methods, including debit and credit cards, bank slips, and PayPal. All our payment transactions are conducted in a completely secure environment.
The accepted card brands are: Visa, Mastercard, Elo, American Express, Hipercard, Aura, JCB, Diners, Discover, Hiper, Hipercard, Credz, Cabal, SoroCerd, Banescard.
Order processing can take up to 2 business days. After processing, you will receive an email with the tracking code to monitor the delivery.
All updates regarding your order's progress are sent via email. It is important to ensure your email is correct to receive our communications. You will receive an email with the tracking code, which can be used on the indicated carrier's website to track the delivery. Additionally, you can check your purchase information by accessing the "My Account" section on our website. If you need assistance, we are available to help via email at [email protected].
I haven't received my order, what should I do?
Access "My Account" to check your order status. If the order has not arrived within the estimated timeframe, contact us via email at [email protected] or WhatsApp +55(11)97610-7626. We will be happy to assist you in resolving the issue.
Contact us as soon as possible via WhatsApp +55(11)97610-7626 or email at [email protected] to check the possibility of cancellation or alteration.
I received my product and would like to return or exchange it. How do I proceed?
Contact us via WhatsApp +55(11)97610-7626 or email at [email protected], explain the reason for the return, and send the invoice. We will handle all the necessary procedures. Remember that returns are allowed within 7 days after receiving the product. The brand tag must be intact, and the product must be in perfect condition for the return to be accepted.
After contacting us via email or WhatsApp, we will send you a reverse logistics authorization. The carrier will collect the package from your address. The authorization for reverse logistics must be used within 7 days of receipt.
For payments made by bank slip, the refund will be made via DOC to a checking account with the same name as the person responsible for the order. The refund process may take up to 15 business days after receiving and inspecting the product at our atelier.
For credit card payments, the cancellation and refund follow the card administrator's rules. The refund amount may appear in up to 2 billing cycles, depending on the card's billing or closing date.
Yes, we ship our products worldwide!
You can search for the product by entering the reference number or item name (e.g., "saia idioma" or "skirt") in the search bar. Another option is to browse the categories at the top of the website (e.g., Women's > Pants, Shorts, and Skirts).
Keep in mind that we work with limited products, so an out-of-stock item may no longer be available on the site. If you have questions about the availability of a product or want to request a custom item, contact us via WhatsApp +55(11)97610-7626 or email at [email protected].
To help you choose the ideal size, we provide detailed measurements for all our products. On the item pages, you will find our Virtual Fitting Room and Size Guide. We recommend consulting both to ensure you make the best choice.
To ensure the longevity of your clothes, always refer to the care label located inside the item. Follow the indicated care instructions to preserve the product and avoid damage.
Sorting the Laundry
Separate clothes by color: whites, lights, colors, and darks. Do not mix colors during washing, as some colors may bleed and damage other items.
Washing Cycle
Wash lightweight fabrics separately from heavy fabrics. For example, twill should not be washed with viscose, as the friction can cause damage. Choose the temperature and washing cycle according to each product's fabric composition.
Drying
To avoid stains, dry clothes in well-ventilated areas and out of direct sunlight. Ideally, lay them flat to dry or hang them by the middle without using clothespins to help them retain their shape after drying.
Ironing
Iron clothes at the appropriate temperature, as indicated on the care label. Use a thin cotton cloth over the items to prevent marks.
